Please check your region on our website and select the correct country where your address is located. You can check your region in the footer of our website. We deliver to multiple nations. Make sure you are in one of these regions.
I get an error message when I click the “Add To Cart” button. Why is this, and what can I do about it?
The error message may occur if the product is in stock while browsing but is out of stock when you click the "Add to Cart" button. You can try again when it is in stock.
Why do my items disappear from my cart when I am about to check out?
If the product runs out of stock between the time you add it to the cart and check out, that item will not appear on the order page.
Are the products in my cart reserved?
When you click “Checkout” the items in your cart will be reserved for you. Please note that the order must be paid within three hours. Only adding a product to your cart does not reserve the item for you.
What should I do if I have received the wrong or am missing merchandise?
If you received the wrong product or are missing merchandise, contact our customer support via email@example.com with photo evidence of your claim. We will process your claim within five business days.
How long will OSOTEK retain my personal information?
OSOTEK only keeps basic information needed to complete your order and provide quality customer service. For your protection, we delete all personal information after three months.
How do I cancel my order?
You may contact our customer service via firstname.lastname@example.org to cancel your order. Once your order has been processed and shipped, cancellation will not be possible, but you may return the product after delivery. We will issue a refund once we have received and inspected the returned product.
Can I modify my invoice?
Unfortunately, once the order is delivered and signed, we will only be able to modify the billing address. Please make sure the shipping addres is filled in correctly before delivery.