We deliver to every U.S. State EXCEPT these listed below:Alaska, Guam, Hawaii, Puerto Rico, and the U.S. Virgin Islands Many of our customers in other countries use friends or mail-forwarding services to receive their orders, but OSOTEK does not officially support or endorse third-party services. We are not liable for packages being lost or damaged due to third-party services....
When will I receive my order?
Delivering and processing times depend on the delivery method available in your region: Standard Delivery (3-5 business days processing time + 4-9 business days delivery); (Subject to stock availability) Note: These delivery times are merely estimates. While we will try to deliver your order as quickly as possible, please note that orders placed during promotional periods and special events...
Where is my order being shipped from?
We will ship your order from our local warehouse in the US.
How do I track my order?
After an order has been dispatched, you will receive a Shipment Notification email that includes your order information and the tracking number of the package. You can also find tracking information in your order details.
When will my pre-order ship?
Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped.
Can I redirect my order to a different address if my order has already shipped?
We cannot change the address once your order has been dispatched. The package will be returned to our warehouse as an undeliverable package if the address on your order is incorrect. If your product is returned to the warehouse, we will process a full refund to your original account or arrange one more shipment.
What should I do if my package has been returned to the warehouse?
Most couriers will make three attempts at delivery before marking a package as undeliverable. Once your package has been marked as undeliverable, it will be returned to the warehouse. We will process a full refund to your original account used to checkout when we receive the returned package. Please feel free to contact us via email@example.com if you have any...
What should I verify before I sign for the package?
Please confirm the tracking information is correct and that the outer packaging is intact before signing. Please open your package in front of the courier to confirm all the contents and packing list are included. If there are any issues, contact our Customer Support via firstname.lastname@example.org. We will process your request within five business days.
What should I do if my tracking has not been updated for an extended period?
If you notice that your tracking number has not been updated for an extended period, contact us at email@example.com. Once we obtain all relevant information, it will take five business days to process. We will do our best to handle your case as soon as possible.
What should I do if my package was damaged upon delivery?
If your package has been damaged upon delivery, please ask the courier to take note. Please keep the original packaging and contact firstname.lastname@example.org as soon as possible. Be sure to include pictures of the damage. Once we obtain all relevant information, it will usually take five business days to process.
Why is my delivery cost more expensive compared to others?
The exact delivery cost is determined at the time of checkout and is based on operating costs, taxes, number of items, weight, and volume of all the items in your cart. Our goal is to give you the lowest possible prices for each market.
Why are delivery costs different in different countries?
Delivery costs depend on your receipt address. If the delivery address is a remote area, the delivery cost may be higher than usual.
How do I change my delivery method after placing an order?
Unfortunately, once an order is placed you will not be able to change the delivery method. Double-check that you have entered your address correctly before confirming your order.
What delivery methods do you offer?
OSOTEK offers Standard Shipping for customers, and Free Standard Shipping is usually available on the OSOTEK HotWave. The listed delivery options and estimated delivery date can vary depending on many factors, such as package weight, package size, and delivery address.
What should I do if my package is lost?
If you believe that your package is lost or missing, contact email@example.com. We will carry out a full investigation to determine the next steps. Once we obtain all relevant information, it will take five business days to process. We will do our best to handle your case as soon as possible.
How to change the shipping address after placing an order?
Unfortunately, we will not be able to change the address after the product has shipped. Please double-check that you have correctly entered your delivery address while placing your order. If the wrong address is entered and you have already processed the payment, you can cancel the order to place a new order or contact our customer service as soon as...