It takes approximately seven business days for the payment provider to process the refund. If product returns are involved, the refund may take slightly longer as we need to verify that the package has been returned.
What does code 1010 mean when payment has failed?
Your card may have been marked as lost, stolen, or expired and cannot be used. You can check with your card issuer for more details or try another payment method.
What does code 1040 mean when payment has failed ?
Your card might have a limitation that affects where and how it can be used. You can contact your card issuer for more details or try another payment method.
Why is my online transaction failing? What can I do?
Firstly, are several potential reasons for a failed transaction: 1) A problem with the credit card. 2) Your online Payment Gateway settings. 3) Incorrect card details provided during payment. Here are some steps to take in the case of a failed transaction: 1) Make sure to correctly enter your debit/credit card details are correct when making a purchase 2)...
What can I do if I get a payment error?
If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file for PayPal. Even an extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again. If you are using a Credit Card, please make sure that all...
What can I do if I'm charged twice?
Rest assured, you have not been charged twice. Your bank might be withholding the money for a short period of time for verification purposes. You can contact your card issuer to resolve this issue.
Do I need to pay customs or import charges for my order?
OSOTEK will cover customers' customs duties for OSOTEK products. You don't need to pay additional fees for your product.
When will I be charged for my pre-order?
You will not be charged until the products have shipped when paying with a credit card.
How can I obtain a receipt or an invoice?
You will always receive a basic invoice via email after purchase. We can provide an official invoice in a PDF if requested. Contact our customer service via email at email@example.com
What is a CVV number, and where can I find it?
The CVV Number (Card Verification Value) is a 3-digit number available on the back of your credit/debit (VISA®, MasterCard®) card. On American Express® branded credit or debit cards, the CVV is a 4-digit numeric code located on the front of the card. This code is often used for verification purpose to prevent fraud on online purchases. Providing the CVV number implies...
Why is my credit card payment not going through?
Please confirm that the credit card information has been filled in correctly. If the problem persists, check with your credit card issuer or try a different payment method (i.e. PayPal). You may also try to use a different payment method, i.e. PayPal. If the payment still fails, please send us a screenshot of the error message so that we may further...
What payment methods do you accept?
Currently available payment methods for purchasing from our website are PayPal and Shopify Payment. Contact Papal directly for PayPal inquiries. Contact Shopify directly for Shopify Payment inquiries.